Privacy Policy
Last updated:
Heapsowins.com ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding your data.
Information We Collect
We may collect the following categories of personal information when you use our website:
- Identity data: first name, last name, username or similar identifier, date of birth.
- Contact data: email address, phone number, billing and delivery addresses.
- Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage data: information about how you use our website, products, and services, including pages visited, links clicked, and time spent.
- Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.
How We Use Your Information
We use your personal information for the following purposes:
- To deliver and improve the content and functionality of our website.
- To respond to enquiries and support requests you submit via contact forms or email.
- To send you promotional communications where you have consented to receive them.
- To comply with legal obligations and enforce our Terms of Service.
- To detect, prevent, and address technical issues or fraudulent activity.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We use the following types of cookies:
- Essential cookies: required for the website to function properly.
- Analytics cookies: help us understand how visitors interact with our website.
- Preference cookies: remember your settings and personalisation choices.
- Marketing cookies: used to deliver relevant advertisements and track campaign effectiveness.
Third-Party Disclosure
We do not sell, trade, or transfer your personally identifiable information to third parties without your consent, except as required to operate the website (e.g., hosting providers) or as required by law. Third-party service providers are contractually obligated to keep your information confidential and to use it solely for the purposes we specify.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymised.
Your Rights
Under applicable Australian privacy law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data where there is no legal requirement for us to retain it.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at our contact page.